Trailhead Solutions
Product Support Case “Laptop Power” not detected by Trailhead
The checker does not recognize a case created for a product support exercise.
By Vishal Verma · Reviewed October 5, 2026
When this happens
The checker does not recognize a case created for a product support exercise.
What to check
A case may exist with a different subject, record type, required field value, or in a different playground.
Troubleshooting steps
- Launch the org selected beneath the challenge.
- Search for the intended case and inspect its Subject, including spaces and spelling.
- Compare the record type and all required fields with the current exercise.
- Check that you saved the case and did not leave the form as a draft.
- Avoid creating repeated duplicates before understanding which field the checker reports.
Verify the result
The intended case exists with the exact configuration requested; rerun the challenge and review any new error.
Based on a community learning issue discussed with Vishal. Guidance reviewed October 5, 2026; org setup, module instructions, and release versions can differ. These steps are checks to perform, not a claim that your org has been tested.