Challenge failed? Check the right org
A troubleshooting walkthrough for metadata that exists but is not detected by the checker.
Trailhead issues. Practical fixes.
Search the exact error in the learning hub, or browse the troubleshooting guides below. Check the selected org, required names and permissions before retrying your challenge.
Scratch org to development org
Keep your Salesforce source portable with a clean deployment and verification workflow.
INSUFFICIENT_ACCESS: User does not have a verified email address
An email test or automation fails because the sending user’s email address has not been verified.
You are out of mobile licenses: Field Service resource setup
Adding a mobile Field Service resource fails with a mobile-license availability message.
We can't find an autolaunch flow named GetContactUpcomingBooking
Trailhead cannot detect the flow required by a booking-related exercise.
EinsteinServiceAgent User missing in Agentforce setup
The agent creation screen cannot find the expected EinsteinServiceAgent User.
Partner Account Page challenge: fields still appear on the layout
The checker reports unwanted fields such as Prospect Rating, Region, Zone, Has Support Plan, or Support Plan Expiration Date.
Discoveries report type missing in My Trailblazer Journey
Discoveries is unavailable when building the My Trailblazer Journey app or its report.
Case assignment rule not routing to the Panel2 queue
A case expected to route through an assignment rule such as Assign Panel2 keeps the wrong owner.
Invalid field Project_Template_Attributes__r for SObject Project_Template__c
A Visualforce email template tries to show child records using a relationship name Salesforce does not recognize.
LWC returns records for admin but none for an Experience Cloud user
The same component shows data to an administrator but returns an empty result or access error for an external user.
OmniStudio app missing in a trial org
App Launcher shows a similarly named integration app, but the expected OmniStudio tools are unavailable.
High Probability Opportunities list view: filter logic mismatch
The challenge rejects a list view or it returns opportunities outside the intended criteria.
Get Celebration Details unavailable in Pre-Arrival Guest Welcome
A prompt-template exercise cannot use the expected flow resource or its active version.
Account Management topic cannot be unselected in an Agentforce challenge
A challenge expects a specific topic selection, but the builder appears to keep Account Management assigned.
Open CTI challenge: package or call center missing
An older Open CTI exercise references a demo package or call center that is not available in the playground.
Product Support Case “Laptop Power” not detected by Trailhead
The checker does not recognize a case created for a product support exercise.